Alertacall supplies housing providers with means to communicate with older or vulnerable residents. Alertacall’s new Housing Proactive service, was piloted by Places for People across nearly 1,000 homes in Huntingdon and Derby.
The aim was simple: improve engagement, reduce digital exclusion and give customers more control over how they communicate. The service uses an easy-to-install touchscreen device that plugs into a standard socket, without requiring hard wiring. Customers can report repairs, receive messages and confirm daily that everything is fine at home. If the “I am ok” button isn’t pressed, a team member follows up, ensuring people feel safe and supported.
Key benefits?
• Greater independence: Customers choose how much contact they want.
• Improved safety: 88% of users feel safer.
• Better communication: More landlord contact and faster issue reporting.
• Confidence with tech: Nearly half of users feel more comfortable using technology.
The pilot was so successful that Places for People has since rolled the service out to over 100 retirement living schemes nationwide.
Claire Bailey - Head of Asset Sustainability and Innovation said: “The amazing teamwork between Places for People and Alertacall has been a huge factor in the success of this pilot. By working together as one team across the two organisations, we’ve achieved a level of success and customer engagement that was even better than we anticipated.
“This experience showed what’s possible when teamwork takes centre stage. The response from customers says it all - people are happy to use the touchscreen to connect with us and they’re increasing their digital skills. And that’s fantastic because the more we know about our customers, the better we can deliver our services and create even more meaningful outcomes.”
Alertacall supplies housing providers with means to communicate with older or vulnerable residents. Alertacall’s new Housing Proactive service, was piloted by Places for People across nearly 1,000 homes in Huntingdon and Derby.
The aim was simple: improve engagement, reduce digital exclusion and give customers more control over how they communicate. The service uses an easy-to-install touchscreen device that plugs into a standard socket, without requiring hard wiring. Customers can report repairs, receive messages and confirm daily that everything is fine at home. If the “I am ok” button isn’t pressed, a team member follows up, ensuring people feel safe and supported.
Key benefits?
• Greater independence: Customers choose how much contact they want.
• Improved safety: 88% of users feel safer.
• Better communication: More landlord contact and faster issue reporting.
• Confidence with tech: Nearly half of users feel more comfortable using technology.
The pilot was so successful that Places for People has since rolled the service out to over 100 retirement living schemes nationwide.
Claire Bailey - Head of Asset Sustainability and Innovation said: “The amazing teamwork between Places for People and Alertacall has been a huge factor in the success of this pilot. By working together as one team across the two organisations, we’ve achieved a level of success and customer engagement that was even better than we anticipated.
“This experience showed what’s possible when teamwork takes centre stage. The response from customers says it all - people are happy to use the touchscreen to connect with us and they’re increasing their digital skills. And that’s fantastic because the more we know about our customers, the better we can deliver our services and create even more meaningful outcomes.”
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